Warranty Info

Warranty Policy

HATFIELD CUSTOM RODS

 

Here at Hatfield Custom Rods, we take pride in our rods and appreciate our customers.  We want you to have the best rod available.  We provide a warranty as follows on all Harvey Rods:

Harvey Rods

For a period of one year from the time of purchase of your rod, if the rod has defects in materials or workmanship, then Hatfield Customs Rods will rebuild your rod at no cost, except you have to pay a shipping and handling fee.  This warranty does not include normal wear and tear from normal use as the rod was intended. 

Harvey Legacy Rods

For a period of 5 years from the time of purchase of your rod, if the rod has defects in materials or workmanship, then Hatfield Customs Rods will rebuild your rod at no cost, except you have to pay a shipping and handling fee. This warranty does not include normal wear and tear from normal use as the rod was intended. 

Custom Rods

For a period of 5 years from the time of purchase of your rod, if the rod has defects in materials or workmanship, then Hatfield Customs Rods will rebuild your rod at the cost of materials and shipping. This warranty does not include normal wear and tear from normal use as the rod was intended. 

 To qualify for this warranty, you must:

  • provide a copy of your receipt showing proof of purchase and the purchase date.

  • Send three pictures of the damage for initial inspection.

  • provide a description of the damage to the rod.

 A warranty claim should be emailed to the email address: justin@hatfieldrods.com.  Once Hatfield Custom Rods receives a warranty claim, it will determine if it appears the damage is due to a defect in materials or workmanship, in which case an email will be sent to you with an invoice to pay the additional shipping and handling to have the rod returned to you once the replacement warranty has been completed.  All parts of the rod must be shipped.  Hatfield Custom Rods will then rebuild the rod and return the same to you as soon as possible.  All updates will be provided via email correspondence.

 Once we receive your rod, if Hatfield Custom Rods determines the damage is not due to a defect in materials or workmanship, then the rod will be returned to you without being rebuilt.

DISCLAIMER OF IMPLIED WARRANTIES.  OTHER THAN THE EXPRESS ONE YEAR WARRANTY PROVIDED ABOVE, HATFIELD CUSTOM RODS DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO, THE WARRANTY OF MERCHANTABILITY AND WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

Thank you for shopping with Hatfield Custom Rods.  We strive to provide the very best fishing rods in the industry.  We understand you have a choice for your fishing rod needs and we appreciate your patronage.